Return/ Refund Policy

At TLC Sensory Solutions, we strive to create personalized sensory spaces that meet your unique needs. If you are not completely satisfied with your purchase or service, we are happy to review your concerns and provide appropriate solutions in accordance with this return/refund policy.

Eligibility for Returns
Due to the customized nature of our interior decorating services and sensory space designs, returns may be limited. However, we accept returns or modifications in the following circumstances:

Incorrect or damaged products (e.g., sensory-friendly furniture, décor items)
Defective items that do not meet advertised specifications
Services not delivered as described in the agreed-upon contract

Non-Returnable Items
We do not accept returns for:

Custom-made furniture or décor
Services rendered (including consultations, design plans, and installations)
Used or altered items

Return Process
To initiate a return or request an adjustment:

Contact our team within 14 days of delivery or service completion.
Provide proof of purchase and a brief explanation of the issue.
If applicable, return the item in its original condition and packaging.
Once reviewed, we will offer a replacement, repair, or refund based on eligibility.

Refunds
Approved refunds will be processed within 30 days to the original payment method.

Exchanges & Modifications
If you would like an exchange or adjustment to a service, please contact us, and we will work with you to find a suitable solution.