Shipping Policy

1. General Information
At TLC Sensory Solutions, we aim to provide smooth and timely delivery of sensory-friendly furniture, décor, and other interior design elements. Please review our shipping policy to understand our processes and expectations.

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2. Processing Time​

• Orders are typically processed within 3-5 business days.

• Custom-designed items may require additional processing time. Clients will be informed of estimated completion dates.

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3. Shipping Methods & Costs​

• We offer standard and expedited shipping options.

• Shipping rates are calculated based on order size, destination, and preferred delivery speed.

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4. Delivery Timeframes
Estimated delivery times vary based on location and shipping method.

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5. Tracking Orders
Once shipped, customers will receive a tracking number via email or text. You can use this to monitor your shipment’s status.

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6. Damaged or Lost Packages
If an order arrives damaged or is lost in transit:

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• Contact us within 1-2 days of delivery.

• Provide photos of the damaged item (if applicable).

• We will review the claim and offer a replacement or refund as necessary.

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7. Returns & Exchanges
For return eligibility, please refer to our Return Policy.

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8. Contact Information
If you have any questions about shipping or need assistance with an order, please reach out to us at:​ info@tlcsensorysolutions.com